Topic

Locations and phone lines

Hours, greeting, how calls are answered, texting and reviews — per location.

• Locations: opening hours, closed dates and time zone

  Set each location's time zone, weekly opening hours and the days you're closed. Ava uses them to know when you're open.

• Greeting: what Ava says first

  Edit the greeting for each location. It must say Ava is an AI assistant and that the call may be recorded.

• Voice: AI answers or forward, live transfer and after hours

  Choose whether Ava answers every call or your front desk rings first, set the live transfer number, and pick what happens after hours.

• Texting and missed-call text-back

  Turn texting on for a location and let Max text missed callers within a minute.

• Review link and location note

  Send review requests after completed bookings, and tell Ava and Max things only one location does, like parking.