Optni AIHelp guides

Locations and phone lines

Texting and missed-call text-back

Max texts from the location's business number. Customers can text that number back any time and Max answers, sharing one memory with Ava.

Who can do this: Owners and admins.

Steps

  1. Step 1: In Settings → Locations & channels, find the Texting — Max card.

    The switch at the top turns texting on or off for this location.

    The Texting — Max card with its on/off switch ringed.

  2. Step 2: Turn on Missed-call text-back.

    When a call isn't answered, Max texts the caller within a minute to pick the conversation up.

    The Missed-call text-back switch ringed.

  3. Step 3: Select Save changes.

    The save bar.

Rules Max always follows

  • No texts between 9 PM and 8 AM in the customer's time zone. A text-back waits until morning.
  • No texts to anyone who replied STOP.
  • No text-back to customers your team has taken over.