Topic

Everyday work

Today, the inbox, calls and stepping in when Ava or Max hands over.

• The Today page

  See today's numbers and everything that needs a person: handovers, bookings to confirm and missed calls.

• Inbox: handovers, take over and hand back

  Read every call and text in one thread, see why the AI handed over, take a conversation over and hand it back.

• Send a text to a customer

  Reply from the inbox. Sending takes the conversation over from the AI until you hand it back.

• Opted-out contacts (STOP)

  What happens when a customer texts STOP, how to see who opted out, and how they opt back in.

• Calls: outcomes, transcripts and recordings

  See every call Ava took, what happened on it, read the transcript and play the recording.

• Call back missed callers

  Find missed calls, call the person back and mark the call as called back so the team doesn't call twice.