Optni AIHelp guides

Business settings

Connect Google Calendar or Open Dental

Optni has its own calendar and works without any connection. If your team already lives in Google Calendar, or your practice uses Open Dental, connect it: busy time there is never offered, and bookings Ava, Max and staff make are written back.

Who can do this: Owners and admins.

Steps

  1. Step 1: Go to Settings → Website & integrations.

    The Website & integrations page with Google Calendar and Open Dental cards.

  2. Step 2: Select Connect Google Calendar.

    Sign in with the Google account that owns the providers' calendars and allow access. You come back to this page, which says Connected.

    The Google Calendar card with the Connect Google Calendar button ringed.

  3. Step 3: For Open Dental, paste each office's customer key and select Connect.

    Find the key in Open Dental under Setup → Advanced Setup → API. Each location has its own key.

    The Open Dental card with a customer key field per location.

  4. Step 4: If connecting says Not configured on this server, contact Optni.

    It means the connection hasn't been switched on for your account yet.

    A calendar card showing Not configured on this server.

Statuses

  • Not connected — nothing linked yet.
  • Connected — working. The card shows when it last synced.
  • Needs attention — the connection stopped (for example, access was removed in Google). Connect again.
  • Unavailable / Not configured on this server — Optni hasn't switched this connection on for your account yet.

Good to know

  • Open Dental shows only for healthcare and dental businesses.
  • Disconnecting stops syncing. Bookings already in Optni stay.