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Plans and billing

Plans, billing and what counts as an interaction

Each plan includes a number of interactions a month and a number of seats. You see your usage as it happens, and any overage before it is charged.

Who can do this: Owners manage billing. Admins can see it.

Steps

  1. Step 1: Go to Settings → Billing & usage.

    The Billing & usage page with the current plan, usage bar and plan choices.

  2. Step 2: Check interactions used this period.

    The card also shows the price, overage so far, the price of each extra interaction and seats used.

    The current plan card with interactions used of included.

  3. Step 3: To change plan, pick Monthly or Annual, then select Change to … on a plan.

    Annual costs 10 months' price for 12 months.

    The Change plan section with Monthly / Annual and three plans.

  4. Step 4: Select Manage billing for invoices, payment method and tax details.

    It opens the secure Stripe billing portal.

    The Manage billing button ringed.

Plans

Annual billing is 10× the monthly price.
PlanPriceInteractions a monthSeatsEach extra interaction
Starter$99 / month2001$0.45
Growth$249 / month7503$0.40
Pro$499 / month2,00010$0.35

What counts as an interaction

  • An answered call counts one interaction for each started 5 minutes. A 3-minute call is 1; a 7-minute call is 2.
  • A text conversation counts one interaction when a text starts a thread — that is, no other text in the previous 24 hours.
  • Missed calls and test calls from Call me to test don't count.

Seats

Each active teammate and each pending invite uses a seat. To add people beyond your plan's seats, change plan.